Refund policy
At Regüsk, we stand behind Primal Root-Balance with a 100-day money-back guarantee. If you have genuinely committed to the ritual and are not satisfied with your results, we will refund your purchase — no drama.
However, because this is a consumable wellness product and results require consistency, the following conditions apply strictly and without exception.
100-Day Money-Back Guarantee
To qualify for a refund, ALL of the following must be met:
- Within the 100-day window — Your refund request must be submitted within 100 days of your original purchase date. Requests submitted after day 100 will not be accepted under any circumstances.
- Proof of purchase required — You must provide your original order number and the email address used at checkout. Requests submitted without a valid order number cannot be processed.
- Minimum use requirement — You must have used the product consistently for at least 60 days. Single-order purchases of one box (30 sachets) do not qualify, as one box does not meet the minimum use threshold. Refunds are available on bundles of 2 or more boxes only.
- Partial use only — Products that are fully consumed (all sachets used) beyond the 60-day minimum are not eligible for a return of physical product. Refund requests on fully consumed product beyond 60 days require submission of your order details only — no physical return is needed if the minimum use threshold was met.
- First-time customers only — The 100-day guarantee applies to your first purchase of Primal Root-Balance only. Repeat orders, subscription renewals, and reorders are not eligible for the money-back guarantee.
- One refund per household — The guarantee is limited to one refund per customer, per address, and per payment method. Duplicate or multiple refund requests from the same household will be declined.
Subscriptions and Automatic Renewals
By selecting the Subscribe option at checkout, you are enrolling in a recurring subscription and authorising Regüsk to charge your payment method automatically at each renewal until you cancel.
- Automatic renewal — Subscriptions renew automatically every [30 days for Essential / 90 days for Signature] at the subscription price shown at checkout. The discounted price, free shipping and any gifts are offered in exchange for enrolling in a subscription.
- How to cancel — You can cancel, pause or skip at any time, with no minimum commitment, through [the "Manage subscription" link in your order confirmation email / your account page] or by emailing [support email].
- Cancellation deadline — To stop an upcoming renewal, you must cancel at least [24 hours] before your renewal date. Cancellation applies to future renewals only.
- Renewal reminders — We email a reminder to the address used at checkout [3 days] before each renewal. It is your responsibility to keep your email address and payment details up to date.
- Renewal charges are non-refundable — A renewal processed before you cancel is a valid, authorised purchase. Renewal charges are not refunded because a subscription was not cancelled in time, and they are not covered by the 100-day guarantee.
- Unshipped renewals — If you contact us within [24 hours] of a renewal charge and the order has not yet shipped, we will cancel and refund it.
- Disputes and chargebacks — If you believe a renewal was charged in error, contact us at [support email] first so we can resolve it. If a chargeback is filed on a valid renewal, we will provide the card issuer with your order records, subscription consent and delivery confirmation.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, contact us at [support email] within [14 days] of delivery with your order number and a photo, and we will replace or refund it.
Your Statutory Rights
Nothing in this policy limits your rights under the Australian Consumer Law or other applicable consumer protection law.
How to Request a Refund
Email [info@regusklabs.com] with your order number and the email address used at checkout. Approved refunds are returned to the original payment method within [5–10 business days].